12-03-2020 06:48 AM
01-20-2021 07:56 AM
Gisbourne said:
I've has exactly the same issue and after c. 2 weeks they've now issued an RMA to replace it. It will be interesting to see if the replacement performs any differently, but my hunch is that it won't. This seems to me to be some kind of of hardware/firmware fault. Effectively the Oculus is a glorified Android device, but you don't see a mobile phone discharging a battery or power bank when it's completely turned off. The more people who report/RMA, the more seriously this issue will be taken. Ultimately I suspect a firmware update may address this assuming they can find the source of the power drain...
01-20-2021 08:26 AM
01-20-2021 03:22 PM
01-21-2021 12:13 AM
Gisbourne said:
Gisbourne said:
I've has exactly the same issue and after c. 2 weeks they've now issued an RMA to replace it. It will be interesting to see if the replacement performs any differently, but my hunch is that it won't. This seems to me to be some kind of of hardware/firmware fault. Effectively the Oculus is a glorified Android device, but you don't see a mobile phone discharging a battery or power bank when it's completely turned off. The more people who report/RMA, the more seriously this issue will be taken. Ultimately I suspect a firmware update may address this assuming they can find the source of the power drain...
Well, as suspected, the new unit hasn't resolved the issue and the drain is identical to the previous battery strap (c.30%/12 hours). This is a hardware fault. My hope is that it can be resolved with a firmware update?
01-25-2021 08:40 AM
Gisbourne said:
Gisbourne said:
Gisbourne said:
I've has exactly the same issue and after c. 2 weeks they've now issued an RMA to replace it. It will be interesting to see if the replacement performs any differently, but my hunch is that it won't. This seems to me to be some kind of of hardware/firmware fault. Effectively the Oculus is a glorified Android device, but you don't see a mobile phone discharging a battery or power bank when it's completely turned off. The more people who report/RMA, the more seriously this issue will be taken. Ultimately I suspect a firmware update may address this assuming they can find the source of the power drain...
Well, as suspected, the new unit hasn't resolved the issue and the drain is identical to the previous battery strap (c.30%/12 hours). This is a hardware fault. My hope is that it can be resolved with a firmware update?
I updated/created a new ticket (the old one had conveniently been closed). I received a response saying the only option was to issue a 2nd replacement (which of course will be futile and a waste of precious resources)! However, a firmware update was also mentioned, so fingers crossed...
01-25-2021 08:50 AM
WarpedTrekker said:
Gisbourne said:
Gisbourne said:
Gisbourne said:
I've has exactly the same issue and after c. 2 weeks they've now issued an RMA to replace it. It will be interesting to see if the replacement performs any differently, but my hunch is that it won't. This seems to me to be some kind of of hardware/firmware fault. Effectively the Oculus is a glorified Android device, but you don't see a mobile phone discharging a battery or power bank when it's completely turned off. The more people who report/RMA, the more seriously this issue will be taken. Ultimately I suspect a firmware update may address this assuming they can find the source of the power drain...
Well, as suspected, the new unit hasn't resolved the issue and the drain is identical to the previous battery strap (c.30%/12 hours). This is a hardware fault. My hope is that it can be resolved with a firmware update?
I updated/created a new ticket (the old one had conveniently been closed). I received a response saying the only option was to issue a 2nd replacement (which of course will be futile and a waste of precious resources)! However, a firmware update was also mentioned, so fingers crossed...
What firmware update? Where to get it?
Did they say whether the drain is working-as-designed?
Loel"
01-27-2021 10:35 AM
04-18-2021 09:12 AM
hi, just saying same problem here, elite strap with baterry. it drain batery from strap even when its turned off and on one hundred percent
05-15-2021 02:09 AM
Had this problem ages ago and still do. Anyone heard anything new?.
05-21-2021 11:19 AM
Facing same problem! still no fix??