03-28-2021 02:53 PM
I haven't been here in a while but I'm back to see if others have have the strap break a second time. I thought the first replacement would have been made with a stronger material.
03-29-2021 10:05 AM
Were you careful with the strap? Loosen it before taking it off, and not over-tighten it on your head? I've had mine for over two months and no cracks and no issues. Yet I play games like Beat Saber, Supernatural, all the time with the headset moving around a lot.
03-29-2021 10:03 PM
I'm doing my first rma with them. I'd like to know how your experience goes, because if my replacement breaks too, I'm asking for a full refund and going for a third party strap.
03-30-2021 02:37 PM
I haven't heard back from them but I will post results.
03-30-2021 06:21 PM
The customer service stinks. I have been waiting for weeks after sending my broken strap for a replacement. They don't answer emails.