02-24-2022 08:18 PM
Early in the First Steps tutorial, you have to press a big red button. No matter how many times, or which hand I use, the button will not press down. My virtual finger goes right through it. I'm stuck and can go no further. Can anyone suggest a solution? Thank you
Oculus Quest 2 purchased late Feb 2022
Solved! Go to Solution.
03-30-2023 06:46 PM
Yes. I wasn't able to press the Red Button because I my avatar was set too high above it. The problem was I was sitting and the Boundary ground level was not all the way to the real floor. I stood up and reset the Boundary perimeter with the floor grid down to the real floor level. Problem solved.
02-26-2022 07:25 PM
Hi ZapDogDelta, this isn't the feedback we want to hear. Allow us to assist you with this, we know how frustrating this situation can be for you. We'd recommend that you try rebooting your headset, then re-run the first steps tutorial.
( Library > Tutorials > First steps)
If after attempting these steps, and you're still having this issues. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We'll gather some more information from you, and take a deeper look into your account.
03-30-2023 09:22 AM
Did you ever get it to work? It won’t even let my index finger get close enough to push it.
03-30-2023 10:30 AM
Hey there, @Wo_manhattan247! We see that you're having trouble getting through the First Step Tutorial. We know how having to deal with this takes time away from your VR experience, and we're happy to help you with this!
We'd like to try some different troubleshooting to see if we can fix this problem for you.
03-30-2023 06:46 PM
Yes. I wasn't able to press the Red Button because I my avatar was set too high above it. The problem was I was sitting and the Boundary ground level was not all the way to the real floor. I stood up and reset the Boundary perimeter with the floor grid down to the real floor level. Problem solved.
03-30-2023 06:58 PM
That's great to hear! We hope that any of the troubleshooting we offered was able to assist you. If you ever need help again, don't hesitate to reach out to us!