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Grey screen after profile picture select on Oculus link Setup

nnixon4_
Level 4

Every time I select a profile picture and continue, it goes blank. I've seen a lot of other people experiencing this on these forums in the past day or two. Anyone got a solution or is it a problem on their end and not ours? I only just got my quest 2 yesterday and my link an hour ago. 

31 REPLIES 31

Killah12324
Level 2

I had this problem yesterday and managed to fix it. In this forum there are download files and steps with how to fix it. https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/...

To summarize

1: Download the Rar file and OTI

2: Use OTI to kill Oculus

3: Use winrar to extract the rar files to C:\Program Files\Oculus\Support

4: Use OTI to reboot Oculus

5: And uninstall and reinstall oculus with the OculusSetup.exe files to bring the drivers up to date.

This helped me, hope it helps as well.

I tried this and I couldn’t access one of the files? 

Which one?

It could be your antivirus 

It’s not working lol, it let me get it this time and still doesn’t work, I’m just going to wait for oculus to fix it 

Or for a solution from them

ANCHIO UGUALE!!!!

ANCHIO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SPERIAMO!!!!!

Strikers98
Level 2

ANCHIO UGUALE!!!! SPERIAMO RISOLVANO IL PRIMA POSSIBILE