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Grey screen after profile picture select on Oculus link Setup

nnixon4_
Protege

Every time I select a profile picture and continue, it goes blank. I've seen a lot of other people experiencing this on these forums in the past day or two. Anyone got a solution or is it a problem on their end and not ours? I only just got my quest 2 yesterday and my link an hour ago. 

31 REPLIES 31

Sorry it didnt work, good luck on fixing it then.

FinitoAckermann
Explorer

Somehow managed to get it working using that method.

 

Replace the support files with the older ones, completed setup without a problem, then put the newer support files back. All sorted!

Good that you’ve got it working, nice job. Do you have the link where oculus said something about it?

Or maybe a more In depth guide on the method you used? I have an ape brain ngl 

cristianbossbear
Honored Guest

same problems as me 

KSIAnarchaotic
Honored Guest

Same thing happening to me. 

So here's the method I used (I've simplified it, but hopefully you should be able to follow)

  • Kill all process and services relating to Oculus in Task Manager

  • Copy out the support files (saving them in another folder for now)

    • Support files can usually be found in C:\Program Files\Oculus\Support
  • Replace the support files with the downloaded ones

  • Open the application and complete the setup process

  • Once that's done, kill all processes/services relating to Oculus again in Task Manager

  • Replace the support files using the original ones you copied out.

That 'should' do the trick...

CoKanen
Explorer

holy shiz it worked thanks bro

 

Would that mess anything up in the future when oculus fix it? Or try to anyway 

VRFamily21
Honored Guest

Same issue.

Grey screen. Constantly getting messages on oculus app saying I have an important update about my password but no password sent.

 

Now I cant get my oculus to work. Keeps on saying "oops, something went wrong." It's not my internet. I tested my internet and it works fine. Thinking about taking the quest 2 back