09-02-2022 07:40 AM
I received my oculus quest 2 back from RMA it’s a refurbished one. The headset is not pairing with my phone. It says software update required on device. Which device my phone or the headset. I can’t access the headset it’s not pairing. Please help
09-02-2022 08:59 AM
I’m sorry to hear that you are having troubles, and I may not be a meta employee but I am having this same issue so I will try to keep you updated if I find out how to fix this.
09-02-2022 01:58 PM
Don't worry, literally everyone who's had a headset that came back via RMA has been broken and can't connect. Not sure why, maybe @MetaQuestSupport can chime in here but I believe it has something to do with the Meta Accounts they recently released.
09-04-2022 07:34 AM
What does RMA mean?
09-04-2022 12:15 PM
RMA means "Return to Manufacturer". It's basically what happens when somebody is having issues with their product, and they want to use their Warranty to replace it. In this case, Oculus gives troubleshooting, and if it doesn't work, they make you send in your current product, and they'll send you a new one.
09-05-2022 07:18 PM
If they don't fix this software update required issue soon they are going to have to replace alot of quest 2 headsets