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Help I can not enter Oculus Link

EeryEight
Level 2

I have a Quest 2 128GB and I have entered Oculus Link before with no issues when I first got it (Late September). This has changed and now I can no longer enter Oculus Link using any cable I bought. I press the Enable Oculus Link button on the Quick Menu and I get the three dots. Then it stops after around 4 seconds and sends me back to the Quest home with not error or any prompt.

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there EeryEight, we always want to make sure players can play the games they want. We'll do our absolute best to you back into the game again and get your Oculus experience up to 100%! Below I've outlined some troubleshooting steps you could try to ease any potential link issues.

 

 

Are there any updates to Windows/GPU/USB?

 

Sometimes there may be outdated drivers or pending updates that could interfere with the Link and its performance. I've included a guide on how to check for updates to your drivers here! The article is titled for Rift/Rift S but applies to Quest/Quest 2 as well.

 

For Windows, there's an article on how to check for updates here!

 

If updates are found for either, make sure you restart your PC once they are complete, then try to use Link again.

 

 

Game Mode may conflict with some VR applications.

 

In Windows 10, there is a feature called "Game Mode". Game Mode appears to reduce or eliminate background processes and focuses performance on the active game. This could interfere with the Oculus software, as it needs multiple processes running simultaneously to function properly. Try disabling Game Mode, then attempt using Link again.

  • Open the Windows Settings menu
  • Click on Gaming
  • Click Game Mode
  • Toggle Game Mode off

 

Submit a Support Ticket.

 

Collect Oculus Diagnostic Logs and submit them in a support ticket here so that we may look over them and confirm any conflicting software, PC/System updates and inconsistencies.

 

 

If you have any questions, we'd be happy to help! Cheers!

Thank you for the troubleshooting however I am still having the issue. I would like to note that I CAN enter Air Link with no problem. I am just having the issue with the USB Link. Another thing is that I was not able to look at one of the videos because I didn't have a business email.

Hi @EeryEight, sorry for the confusion. That second link should have taken you to the Windows support site. We need to make sure you are using Windows 10 as Windows 11 is not yet supported on Oculus devices. To check which program you are running select the Start button, and then go to Settings > Update & Security > Windows Update.

 

If you are using Windows 10 and still having this issue, please submit a support ticket with the details of your issue. Please include any pictures of error messages you are receiving so our team can assist you better. 🙂

Hello again! I am just here to say that I use Windows 10 21H2. Also I have updated both the Quest 2 and the Oculus Desktop App to Version 35 and my issue has disappeared. Thankyou for the support and troubleshooting you have done.