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Help! Quest in charging and dying cycle

Alexwellace
Level 2
I've ran into a problem and have no idea how to fix it. I was playing on the Occulus until it died, then when I tried to charge it later that night, it hasn't been charging. The red light is on, but it seems to be charging, then turning on (led goes white, hear boot up noise, see occulus logo), then it'll make the power down noise and die. And it seems to be doing this on repeat. I'm worried the turning on and off will damage it, but I'm also worried it just needs a good long charge. When taking it off the charger it displays the battery dead sign.

Has anyone else encountered this? Help! 
2 REPLIES 2

aguy10
Level 7
Try a factory reset if possible.

OculusSupport
Community Manager
Community Manager
Hi there! If you can, test another charging cable and adapter and leave the Quest be for at least 2 hours then check it out again. Depending on the results of this test, please click here to submit a ticket and we'll be happy to continue working on this with you!