09-05-2021 01:35 PM
My Quest2 seems to work fine in all other regards [apps/desktop/steamvr/Oculus Home app/etc] however, over the link cable, I cannot access my house/home on my new laptop running Win10. [I can access it just fine when not connected with Link cable]. What's particularly odd is that I can also still access it on my old laptop.
I tried reinstalling Oculus Home app, rebooting laptop and Quest2 many times, checking for and getting updates for Home app and for my headset, but always it's just a white world with gray grid instead of my house.
09-05-2021 03:29 PM
Hi, do your New laptop have 11th gen intel ?
Look here...
https://forums.oculusvr.com/t5/Support/Oculus-link-issue-with-intel-11th-generation/td-p/880321
09-05-2021 04:23 PM
Hey there bluetenu, we're here to help! Thank you for everything you've tried so far, we hope we can assist you further.
We recommend doing some additional steps during the uninstall process. What these steps do is clear out all Oculus files on your PC so that we can re-install them fresh. In the event that some files or drivers have become corrupted, this process should address that.
Once you are able to complete these steps, please let us know the results and we'll keep an eye out for your response!
12-22-2021 03:10 PM
Hi, I too have the same issue. I followed all the steps an reinstalled the Oculus desktop application and removed all folders as above. Still when I click my home button after activating my Oculus link via USB - I start with a white/grey grid environment. I also get the "unable to confirm oculus account" error message appearing. Is this an issue that I created my Occulus Quest 2 account with facebook account?
I can launch VR applications and everything else with the USB Link active. I just can't load the home environment! Any further suggestions?
12-22-2021 03:29 PM
Resolved:
"Log into Facebook. Click menu icon Go to Apps and Websites Click edit on Apps, Webpages, and Games Click turn on Should be fixed after this, might need to restart headset and computer but I believe mine worked right afterwards."
12-25-2021 02:12 PM
Thanks a ton, man, it saved my day!
After correcting for this absolutely obscure bug and the black Virtual Desktop on Link / in Rift mode (overlay apparently needs to run on Intel, not Nvidia!) I went straight into MS Flight Simulator 2020 and switched it to VR mode.
What a Christmas present!
Thanks again and Merry Xmas
G.