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Horizon Workrooms won't launch. Error message "Failed initializing the iVirtualdesktopservice"

sashaengel
Level 2

Hi, I am trying to launch Horizon Workrooms in my Quest 2 headset. An error message pops up that says "An unexpected error occured. Failed initializing the iVirtualdesktopservice (workrooms Xr2d streaming service) service
Please quit workrooms and relaunch the app"

 

I have quit, and even re-installed the app, restarted my headset, but nothing works. Any other ideas?

 

Thank you!

 

2 REPLIES 2

nicholt23
Level 2

I am having the same issue today. Any suggestions?

 

NathanSudo
Level 4

@sashaengel @nicholt23 the issue appears to be resolved now!

 

I have another thread going for the same issue with reports from the Horizon Workrooms Community

 

Then later in the day we were getting reports saying everything was working again.

 

Please let us know if things are working for you too and feel free to join the community as well. We meet up on Fridays as a community in the Workroom