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How long does it take to receive the Quest 2 Silicone Cover for the recall?

hecdar22
Level 2

Hello,

 

I submitted my order on July 29th and so far no news. Status still in 

We are preparing to ship your order.

4 REPLIES 4

laurisD
Level 4

I received mine 1 month ago, you have no news for month and then in one week you will receive a lot of updates about your order.

(mark solution if that was helpful for you)

OculusSupport
Oculus Community Manager
Oculus Community Manager

That's not what we want to hear! Your health and safety mean everything to us, so please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us (please remember, you must be signed into the community first to send us a private message) with your order number and name so we can look into this further for you and get you some answers!

sophurus
Level 2

Mine never showed up.. says delivered though lol

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello sophurus, We're sorry to hear you have yet to receive your silicone cover. For us to assist, please click here to contact us and get in touch with an agent. https://ocul.us/ContactSupport