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In Quest 2, the Oculus Link is no longer working.

fumibon
Level 2

In Quest 2, the Oculus Link is no longer working.
It doesn't recognize it as VR, it just gives me a white screen like in a movie theater and then blacks out.
What can I do to fix this?

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello Fumibon, what we can do to try to fix this is making sure the cable is connected properly with a working USB 3.0 port. Uninstalling the Oculus software from your PC, and then reinstalling it. After that, perform a reboot of the headset. Also, the Quest 2 does have the Air Link feature that allows you to wirelessly connect your Quest 2 to your PC using a secure Wi-Fi network. You can learn more about it in an article I have attached HERE.

If you keep having an issue with the white screen we invite you to reach out to us HERE

 

Same problem here, with Air Link and with Cable. What gives?

Magicplains
Level 2

I'll add that I've restarted device and PC several times before you mention it. I presume this affects more devices.