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Left controller not working

Level 2
Good day all. 

I got my quest 2 for awhile now and this morning, the left controller decided to be undetectable despite it still having a lot of battery life. So I swapped the batteries. However it's still not detected on my headset.

I tried unpairing and repairing the controller. However, when the app was asking to press both the Y and three lined button, there was no vibration or LED lighting up on the circle. 

Does anyone have the same issue? Hope to hear a solution to this

Oculus Community Manager
Oculus Community Manager
Hey, please click here to submit a ticket so that we can look into our options to help you out with this. Thanks! -Kassidy