07-27-2021 05:08 PM
I had multiple lines across the screen and they are all different colors it looked like a cctv monitor static and I was running it for hours so Idk if it was that or something else
Solved! Go to Solution.
02-13-2022 07:39 AM - last edited on 12-28-2022 09:02 AM by RoastPork
Hey tylersig! It appears that your headset is granting you with a display hard mode, so we'd like to help get your display back to a working condition! We know it's not ideal for VR when you can't even see what's happening. So we'll look into this alongside you, and try to swiftly fix the issue!
At this time, we'd like to invite you to contact our support team directly, and one of our ecstatic agents will help you towards a VR-rific resolution! You can take photos of your display as well, so the agent that guides you can facilitate the process! To take a photo of the display screen in your device, you will need to block the proximity sensor inside your headset in order for the display to turn on.
07-29-2021 05:47 AM
Hi, sorry to hear about the display issue, can you please contact us here and we will gladly help you in resolving the issue.
12-30-2021 05:57 AM
I just had the same issue. I immediately googled it (there are many other search engines). Could find anything for self help. So I took it upon myself to fix it, I held the power button and volume up button in for 10 seconds. The screen went black and the green Android dude popped on screen with an red triangle and had the words no command so I then pressed the power button in for a couple of seconds the thing powered on as normal, my profile login asked me to sign back in and it was all working fine. This worked for me and may not work for everyone. This is not an official way of fixing the issue or recommend it. Please do so at your own risk. I HOLD NO RESPONSIBILITY TO ANY DAMAGES TO YOUR OWN DEVICES.
02-13-2022 06:43 AM
I am having the exact same issue.
02-13-2022 07:09 AM
This factory reset did not solve this problem for me.
02-13-2022 07:39 AM - last edited on 12-28-2022 09:02 AM by RoastPork
Hey tylersig! It appears that your headset is granting you with a display hard mode, so we'd like to help get your display back to a working condition! We know it's not ideal for VR when you can't even see what's happening. So we'll look into this alongside you, and try to swiftly fix the issue!
At this time, we'd like to invite you to contact our support team directly, and one of our ecstatic agents will help you towards a VR-rific resolution! You can take photos of your display as well, so the agent that guides you can facilitate the process! To take a photo of the display screen in your device, you will need to block the proximity sensor inside your headset in order for the display to turn on.
02-23-2022 11:53 AM - edited 02-23-2022 11:55 AM
Hi. Does the problem is as mentioned in this thread ?
My new 128 GB headset is affected by this issue.
Thanks to the Oculus support team, I got a new one... but it's also affected.
My old 64 GB was not affected.
02-23-2022 11:58 AM
Yes, it looked very similar to that. Then, few days later the screen went completely black. I had to get a new one.
02-23-2022 12:07 PM
I found two others screenshots which show what we see :
09-22-2022 08:51 PM
please help