11-25-2021 12:44 PM
Does Occulus Ques 2 have a default logging pattern? I haven't ever set up one, and now it is asking me for it? What am I supposed to do now?
11-25-2021 12:53 PM
Hey there Razah, thanks for reaching out about your Oculus Pattern! The Quest 2 shouldn't have a default pattern associated with it, however you should be able to reset the option no problem.
If you forgot your PIN, you can request an email with a link to reset it from the Oculus website.
Note: It may take some time for the email to arrive. If you don't see it in your inbox after a few minutes, check your spam folders for an email from no-reply@mail.oculus.com. You can also request another email by repeating the steps above.
We hope this answers any questions you have. Please reach out if you have more! Cheers!
11-25-2021 01:01 PM
Umh, no. I do not have this.
I have Android.
So when I open it. I click from the top left my account picture. Opens the menu. I take the first one. Account settings. In there, the only security feature is to "Reset my pin." I know my pin. I do not need to reset that.
The only other options are:
Name
Notifications
Email settings
Add settings
Code from the shop
Wishlist
11-25-2021 01:04 PM
We have added my Husband's account there also. It is asking for a pattern to get into his account also. He has not set up one.
11-25-2021 01:28 PM
Hey there! We understand that you've been experiencing some difficulties with an unlock pattern you didn't create. We would love to help with this! We have an article for you here that explains how to reset or remove an unlock pattern. We hope this helps! 🙂
11-25-2021 01:31 PM
1) I cannot get into the "Universal menu" because it is locked with the pattern I did not set up.
2) I cannot get into the select Devices -> Device settings, because it is asking for a pattern I did not set up.
So. Still. No. Not helpful. Not a solution.
11-25-2021 01:44 PM
Hey there Razah, we appreciate your response. We definitely understand you still can't get into your settings or headset. Have you tried a factory reset? This should remove the pattern you haven't set up. To do this, please follow the steps below. If you're still having issues, please send us a direct message with your Oculus Log files so that we may take a look at why this pattern appeared out of nowhere.
This wipes everything off your Oculus Quest 2 or Quest, and returns it to the software state that it was in when you first took it out of the box.
To perform a factory reset using your phone:
To perform a factory reset using the headset:
Notes:
Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
Performing a factory reset won't remove content you've purchased or downloaded from your account.
Please let us know if you have any questions or concerns and we'd be happy to address them. Cheers!
12-04-2021 05:40 PM - edited 12-04-2021 05:49 PM
same issue here never set a pattern and the is no settings, more settings path, this is bs for sure to need a fr
12-04-2021 05:51 PM
What did you end up doing?