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Missing Multiple Accounts and Library Sharing

firequack
Level 2

New Quest 2, opened box 11/28/2021, and do not see the Multiple Accounts and Library Sharing feature even after 4 factory resets and 2 valid different Facebook users and their cells doing a new setup. The feature is just not there to select so the Account option will not be added.
Started a support ticket and the answer from 2 different support techs was the same: do a factory reset and go to link for info to turn on feature which seems to be still invisible . 
So…..has anyone else out there seen this bug and if they have what is the solution other than returning the device? 

2 REPLIES 2

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello firequack! We understand how not being able to share great games with others can bring you down. Please PM us or click HERE to contact us by email or chat, and let us help you resolve this issue. Thanks! 

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey! We want to check in and see if you're able to share your library again. Please let us know if we can help in any way.