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My PC won’t detect my Oculus Quest 2 when I plug it in during the setup process on the oculus app

ItssSal06
Level 2

I have the requirements and a compatible core, GPU, and usb type (3.0). Not sure if it means anything, but I use the 3.0 usb a types since my computer doesn’t have usb c holes, so I use an a to c adapter. Other than that, everything is just fine. But for some reason when I plug my headset in, the oculus app on my PC won’t detect anything. Why is this?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi @ItssSal06, the issue may be due to the adapter you are using, typically we recommend cables that are USB A to USB C rather then using a adapter. However, if you would like us to look into this further, please open a support ticket with us here. Thanks!