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My access won’t go through to my parent

Clover__VR
Level 2

I was looking at a game that was 17+ called Pavlov shack beta, since I could not access the game without a Guardian’s permission I had my guardian set up an oculus account they connected to my account without a problem, until I sent the access request, I clicked the button and it said the request was sent, I waited a few moments but my guardian did not receive anything, so I tried again and still nothing, then I got on my oculus and tried sending it through that but still nothing, I am unsure of what I have to do or if this is a glitch, any ideas???

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey, @Clover__VR! We see you're having a hard time sending a game request to your guardian to approve. We know sometimes new features can come with unexpected glitches, so let's see if that's the case here. If your guardian is waiting on a notification but aren't getting it, it could be because they don't have the notifications on.

 

Ask them to open their Oculus mobile app and navigate to the parent dashboard in Parental Supervision. At the top of the dashboard, they should see any new notifications (bell icon). They can tap the notification for the blocked app, and then tap the three horizontal dots to see details about the app. Tapping Allow will grant access to the app. If Allow is not tapped, the app will remain blocked.

 

If they check their app and still do not see the notification to approve this game, they can try signing out and back into the mobile app. If that still doesn't work, please send this in as a bug report using the steps in this support article. We appreciate you for bringing this to our attention and hope to have this cleared up as soon as possible.

I'm having the same problems and I tried the solutions you provided bit neither are working. My parent signed up and connected to my account but I am sending the game purchase request and it still is not going through. 

Hey there. We understand not being able to play games can feel discouraging. Let's see what we can do to fix this for you. 

Are you and your parent both on the current v.42? Does the guardian have the notifications turned on?

 

I have provided a handy link for parental supervision here for your convenience. If you still have issues please PM is so we can better help you.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hey there. Still checking in with you wildwill805, and seeing if you were still needing help with your parents getting the notifications. We'd love to help you solve this. Please PM us so we can further assist.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.