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My first device broke. I need to disconnect but I'm unable to factor reset

Chewie8Bacca
Level 2

Hello, my original device broke due to melting, Love First charging time. Now, I'm unable to factory reset it. So, although I've received a New Quest two, it says that I do not have full access. For such things as app sharing because I'm still connected to another device. But I'm unable to factory reset it. Does anybody have a solution For removing the faulty device from my account ? 

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, Chewie8bacca! We see you recieved a new device and are unable to factory reset the previous one due to it not working properly. We want to help you sort this out so you can get back into gaming! Did you purchase the first device through any of our verified retailers such as Amazon, Best Buy, Target, etc?