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My oculus account doesn’t load

Manning2510
Level 2

when I try to open games on my oculus it runs for a little then shuts off then when I go to my profile it says unable to load but my phone has my oculus account on it i really need help it’s been going on for a month

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there, @Manning2510! We know how discouraging it can be to not have access to your account/library, so we'd love to help out!

 

In order to gain some further insight, could you please answer the following:

 

  • Have you tried to change your Facebook/Oculus password recently?
  • Were you randomly prompted to log back in by the system?
  • Have you made a new account at any point?

 

Along with this, could you please test out the steps below:

 

  • Uninstall the Oculus mobile app.
  • Reboot your headset:
    • Turn off the headset.
    • Hold the Power and Volume Down (-) buttons together until the boot menu loads.
    • Use the Volume Buttons to highlight Boot Device and press the Power Button.
  • Reinstall and login to the Oculus app.

 

If that doesn't work, feel free to reach back out for some other possibilities! 

OculusSupport
Community Manager
Community Manager

Hey @Manning2510! Just checking in to see if you were in need of any more assistance. If so, you can hit us back up anytime for further support!