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My oculus quest 2 colors are inverted

xreaux
Level 2

Don't know if this is a setting or something but my colors are inverted my quest 2 My brother wiped the lenses with a slightly wet cotton ball, is there a fix?

4 REPLIES 4

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there. Could you please take some pictures of your display and send them to us? This can be done by resting your Quest 2 on a flat surface and using your finger to cover the proximity sensor. It'll be a little awkward, but do your best to get your camera in as close as possible so that we can get a good look at the problem. Then, click here to submit a ticket and include those images. Thanks!

sobserg
Level 2

Did they fix it? Have same problem since yesterday

ppoverlord
Level 2

The point of a public forum should be to allow others to find fixes without opening a ticket... mind sharing what you did @OculusSupport ?

ppoverlord
Level 2

My colors are inverted as well.. it actually fades slowly from correct colors, to pretty much a white screen, then fades to the right colors and back. 

 

The device is unusable. i've tried rebooting, cleaning lenses/sensors to no avail