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My oculus quest 2 fan stopped workingAnd I don’t know how to fix it

Gman2900
Level 2
All I was doing was playing wreck rec room and then bam, the message popped up saying my cooling fan is not functioning properly and told me to go here. Can someone please help me 
7 REPLIES 7

PITTCANNA
Level 10
i doubt an error told you to seek the help of people on the internet.

That said you could try a factory reset 

To perform a factory reset using your phone:

  1. Open the Oculus app on your phone.
  2. Tap Settings in the bottom menu.
  3. Tap the headset connected to your phone.
  4. Tap More Settings.
  5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

open an rma via help ticket

or try and mess with it for your self
https://www.tweaktown.com/news/75693/check-out-this-teardown-of-quest-2-headset/index.html

MarkT25810
Level 5

Gman2900 said:

All I was doing was playing wreck rec room and then bam, the message popped up saying my cooling fan is not functioning properly and told me to go here. Can someone please help me 



Do not do as the other person mentioned and mess with it as it voids warranty, if it can not be sorted send it back for a refund or replacement

PITTCANNA
Level 10



Gman2900 said:

All I was doing was playing wreck rec room and then bam, the message popped up saying my cooling fan is not functioning properly and told me to go here. Can someone please help me 



Do not do as the other person mentioned and mess with it as it voids warranty, if it can not be sorted send it back for a refund or replacement


I gave him 2 other options rma or factory reset.

synchromesh62
Level 8

Do not do as the other person mentioned and mess with it as it voids warranty, if it can not be sorted send it back for a refund or replacement


You cannot void your warranty by resetting your device back to factory settings, that's just silly.
Its there for a reason to try first if all else fails with any problem. 

OmegaM4N
Level 10
Don't bother messing with anything if your already getting a faulty hardware error, that may just end up postponing the inevitable, return to retailer as soon as for either a new one or a full refund.

TomCgcmfc
Level 14
First thing Oculus Support is likely to ask you to do is a Factory Reset so you might as well do this to begin with. They will probably also ask you if you are using the charger at the same time you are playing and how long were you playing when you saw this message.

If the problem persists then start a ticket and tell them that you have already tried a factory reset and the problem persisted. This should help speed things up imho.

i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, Corsair 1000w. Rift cv1, Quest 1, Vive Pro.

blucmal
Level 3
I have same issue have not even had a gaming session on mine yet..