10-05-2022 04:06 PM
Onward has been trying to update for about a week now, but it won’t update, and i can’t cancel the update. I can’t update any other games because it gets put into a queue.
10-05-2022 07:08 PM - last edited on 10-05-2022 07:23 PM by biscuitsngravyy
Uh-oh! This is not the experience we want you to have! Don't worry, we will work together to get you playing Onward once again!
If you have not performed any steps please do the following:
We will first make sure your Cloud Backup is setup. That way when you perform your Factory Reset your gaming data will not be lost. The steps for the Cloud Backup will be here
Once this is done you can perform a Factory Reset which you can find instructions for here.
When the factory reset is finished, you can go ahead and connect your account and re-download your games.
Let us know if this helped!
02-19-2023 12:55 PM
Hey Meta
Im having the same problem could you explain how i fix it?
i have been trying to update rec room for a while but it seems to just stay at 0b
after a week i decided to uninstall it and re-install it but it still stays at 0b
Now all my other games need updating so i am unable to use it
Could you help me? I just dont want my money wasted on something that i cant use ya know 🙂
Thanks
Astral_Moon 🙂
02-19-2023 01:04 PM
Hello Astral_Moon. We see that you had a question about how to update your games and apps. As we know how perplexing this may be, let us check into it more for you so that you can resume playing and having fun.
02-19-2023 01:09 PM
I have been having this problem for a week or 2
And im happy to factory reset but wont i lose my stuff?
And if not how do i do it and how long will it take??
Thanks
02-19-2023 01:21 PM
Hello Astral_Moon. We appreciate your follow-up message, and we can confirm that you can perform a factory reset on your phone and headset. However, we would want to advise you to perform a cloud backup first so you don't lose any paid-for apps.
Below are the instructions for performing a factory reset on your phone and headset, along with a link to our article on cloud saving.
To perform a factory reset using your phone:
Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
02-19-2023 01:39 PM
Omg!!
It worked tysm haha
Im lucky your here
While im here how much does a right controller cost as mine is bugging?
im not sure if i can fix it but i just want to know the price
Thanks so much again :)))
02-19-2023 01:47 PM
Hello Astral Moon. We appreciate you letting us know that the steps helped to answer your issue. The cost of each Meta Quest 2 controller is $74.99 USD. We are pleased to assist; we are also very happy that you were able to get what you needed and can continue to be amazing.