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My oculus quest won’t connect to my phone

Ulitmateknight
Level 2

I’ve been trying to connect my oculus quest to my phone and it’s asking for a 5 digit code but the code isn’t going through to the head set 

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hi Ultimateknight! Let's troubleshoot this and get your headset paired with your phone. Here are some things you can do:

  • Ensure the phone's Bluetooth is turned on and the headset is turned on.
  • Clear the Bluetooth cache on the phone
  • Power cycle the phone and the headset.
  • Uninstall and reinstall the Oculus application on the phone.
  • Ensure the phone and headset are connected to same wireless network.
  • Factory reset the headset

If you need more help past this, feel free to send us a PM or click HERE to contact Oculus Support by email or chat. Thanks!

OculusSupport
Community Manager
Community Manager

Hey ultimateknight! We want to check in and see if you got your headset set up successfully. Let us know if there's anything we can do to help.