10-30-2020 05:12 PM
11-07-2020 06:33 PM
plogarn said:
They sent you a new one? Guess you are lucky... Have a very similar thing happening to me, package marked as delivered to the "guardian", just one problem, there is no guardian in my building.
I immediately got in contact with Oculus support (14th of October) and got a very confused reply in the style "ehh, we have to check what we can do, can you call UPS?". So I did and UPS just told me to fill out the lost package form, which of course I cannot since it requires a lot of details that I do not have. Got back to Oculus and told them this and they replied that "they would look into which options are available to me".
After that I sent them a few more mails to ask about an update but with just one generic answer about patience due to large ticket volume received.
So it has now been more than three weeks since I reported this without receiving any help. As far as I am aware, the seller is 100% responsible for the package until it is in my hands.
I'm a huge supporter of Oculus, already having a Rift CV1 and a Quest 1, but this is by far the worst customer experience I have ever had from any company. Really at a loss about what to do at this point, I guess I will have to open a claim in Paypal soon enough.
11-09-2020 02:36 AM
DylanTheDopeDealer said:
plogarn said:
They sent you a new one? Guess you are lucky... Have a very similar thing happening to me, package marked as delivered to the "guardian", just one problem, there is no guardian in my building.
I immediately got in contact with Oculus support (14th of October) and got a very confused reply in the style "ehh, we have to check what we can do, can you call UPS?". So I did and UPS just told me to fill out the lost package form, which of course I cannot since it requires a lot of details that I do not have. Got back to Oculus and told them this and they replied that "they would look into which options are available to me".
After that I sent them a few more mails to ask about an update but with just one generic answer about patience due to large ticket volume received.
So it has now been more than three weeks since I reported this without receiving any help. As far as I am aware, the seller is 100% responsible for the package until it is in my hands.
I'm a huge supporter of Oculus, already having a Rift CV1 and a Quest 1, but this is by far the worst customer experience I have ever had from any company. Really at a loss about what to do at this point, I guess I will have to open a claim in Paypal soon enough.
they agreed to send a replacement after i showed them a copy of the police report I filed.
Call the police, report your package as stolen then go to the police station and get a copy of the police report and send a picture of it to them in a support ticket to prove your item was actually stolen otherwise they probably think you're trying to get a free unit from them.
11-09-2020 01:26 PM
11-09-2020 03:59 PM
DylanTheDopeDealer said:
That's actually dope as fuck im glad you got your stuff and thats good to know that you dont have to worry about people stealing your stuff
11-09-2020 04:05 PM