08-07-2021 08:30 AM
I haven't gotten any updates on my RMA and its almost been 2 weeks, anyone else having this issue and or know whats going on? I'm not trying to be impatient but an update on the situation would be nice. Oculus support has always been stellar, and continue to be. This time around they've been unresponsive compared to my previous experience.
08-07-2021 11:41 PM
Hey there, can you please provide your ticket number so that we can look into this? Please also be aware that if the component being replaced is your Quest 2, replacement orders will see a delay due to the recent recall announcement. Thanks!
08-08-2021 07:54 AM
Good Morning! My ticket number is 2925778. I appreciate you reaching out and the willingness to assist further. You guys are always great! I hope you have a great rest of your day.