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No registered devices

ScopeEye124
Level 2

I'm trying to get the replacement silicone interface for my Quest 2, but I can't start the process, I click the "go to my devices" in the email and  it redirects me to the devices page on the oculus website where it says "An Oculus device isn't registered to your account right now. Set up an Oculus headset to get started" even though it shows purchase history I don't see any way to register a device so idk what to do. Can someone help please 

4 REPLIES 4

noname_potato
Level 2

I have same issue

G-virus
Level 2

I have same issue

SirRamAlot
Level 2

Same issue unfortunately 

OculusSupport
Oculus Community Manager
Oculus Community Manager

Oh no! We understand the inconvenience this has caused, but we would love to help get you a interface replacement at your earliest convenience. Please be sure to submit a support ticket  and one of our agents will be more than happy to manually request a silicone cover for you.