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Occulus incorrectly refunded my Gamepack

K4pr3
Level 2

Earlier this year I requested a refund for Climb 1 and 2, Problem is, a support team member refunded the festive season pack by mistake instead of Climb 1 and 2. 

 

I have since gotten the refund for Climb 1 and 2, but now have no access to the festive season game pack, which had 5 games included at a heavily discounted price. 

 

The only "solution" being provided is for me to repurchase the games at full price and then be given store credit post purchase to compensate for the price difference. 

 

Has anyone had this issue and is there a better resolution. Seems very odd that I have to fork out more money (approx $80) on store credit just to resolve an Issue caused by the support team. 

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