Here my problem,
We had to factory reset our device, the problem is; it’s on the screen where the two controllers need paired. Before they paired fine, now it’s not pairing the left joystick. Then we tried to pair the oculus to the mobile app bc we can’t use the controllers and this is the result. We are sitting ducks.
Alrighty! It seems we may have issues coming back and leading into the app. Now we do want to bring to your attention that this is an ongoing issue that our engineers are aware if and are working on to get fixed ASAP! Don't let this get you down though. After all we are the most awesome Social Support team out there, so we're still going to try and give this our best effort! Let's have y'all perform the following:
As well, if that didn't prove any fruitful results, try the above steps but with the following:
If y'all have tried this and none of the above has worked, then let's get y'all in touch with some of our awesome support agents here: https://metaque.st/Support. The agents there have a wide array of support tools at their disposal, so they may have a trick or two up their sleeves! We truly hope this gets resolved soon and that you guys can get in the VR world!
Were you able to resolve this with your VR? Same issue for me, I've been asked to wait for a development fix. I have been down for ten weeks with the troubleshooting and back and forth with refurbished headsets. Beyond frustrated. I'm hoping individuals have figured out how to get back up and running, outside of buying a new device. Please let me know.