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Oculus 2 is not connecting to the internet

Level 2
hi looking for some advice my quest 2 keeps saying it cant connect to to Wi-Fi try again but when I go to Wi-Fi setting on it it is saying its connected and signal is excellent and frequency 5ghz i have tried connecting to my mobile data to see if that worked ( i know might not be go enough signal ) but though worth a try but still nothing. could the issue be down to my Wi-Fi or my device any ideas thanks 

Level 2
We are having the same issue!? Tried resetting router... my son can sometimes  log in, but then loses connection fairly soon after. We had been using it daily for the past 2 months with no issues.... Do we need to reset the Oculus somehow??