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Oculus App won't connect to Wi-fi after pairing Oculus Quest.. getting misleading incorrect message

OculusQuestDayO
Level 3

I am not able to setup my new Oculus Quest..



-On the app it shows device is paired ....



-but on the next step when I enter the wi-fi
password I get misleading error message which says " Incorrect wifi user
name or password etc..." I can assure that the wi-fi password is correct
and the error is totally misleading..



-While it is stuck at the wi-fi connection with
misleading incorrect password message.. In this stage If I restart the
headset.. I see on the screen it shows " The oculus quest is being updated...
you will be notified on your phone when the device is ready.. etc.." and
at this stage the oculus connection shows up in my wi-fi router.. hence it
confirms the previous error about wrong wi-fi password is incorrect.



-But the device update it never completes.. I tried
waiting for more than 12 hours for the update to finish but it just wont go any
further and at the end the device goes back to defaults and shows the 5 digit
code again to setup the device..



-I am using Andoid 5 and 2.4ghz wifi. I tried changing
my wi-fi password to something simple, tried setting up with different phone,
and also tried connecting with entirely new wi-fi and also tested with mobile
hot spot... every time exact same issue..



- also did factory reset and tested but still same
issue.. tested changing wi-fi channel settings as well.



- I am not sure if I am not meeting pre-requisites
that oculus quest needs or its just the issue with my headset..



- Already opened support ticket with Oculus but
still waiting on update on that ticket..



-Really appreciate If anyone can help me how I can
troubleshoot this issue.

27 REPLIES 27

OculusQuestDayO
Level 3
@OculusSupport can you please help me with this issue...

lensgold369
Level 2
Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 

OculusQuestDayO
Level 3
Thanks. I tried with other wi-fi, Mobile hot spot and PC hotspot as well.. didn't help. not sure what the issue is..

byang164
Level 2
having the same issue as well. You can try what many on this thread did:
https://support.oculus.com/999530850251236/

OculusQuestDayO
Level 3
yes Thanks..I refereed this article.. three reasons mentioned in this article wont apply..

Mr_Oculus_
Level 3


Had exactly the same problem. The Oculus support suggested to try logging in to another router (e.g. a friend's). I tried repeatedly logging in for 1 hour or so and suddenly it worked - I still don't know why. Maybe you should be close to the router. It is definitely a some frustrating bug. 


Did you keep pressing try again? or did you close and re enter the app?

kpowell0342
Level 2
I had the same issue.I even took it to my office and it still wouldn't connect to the wifi.What i did was reset the headset, deleted the oculus app off my phone and reinstalled the app, logged back in to the app and it connected

OculusQuestDayO
Level 3
Thanks.. I did do factory reset many times.. used two different phones..with separate Oculus accounts..

OculusQuestDayO
Level 3
I have been contacted by Oculus Support.. I am suggested to follow same steps which I have been trying till then.. At this point I have no hope If this issue will be resolved..  Ill post exact detailed response form Oculus  later