cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Link Cable connection Restarts Oculus Home

abdusamed
Level 4

When I connect Oculus Quest 2 via Link cable [official] it crashes the oculus home. I've been trying to figure out how to fix it, but nothing concrete.

 

Problem is exactly this one

 

https://forums.oculusvr.com/t5/Oculus-Quest-2-and-Quest/quot-Oculus-isn-t-working-properly-quot-and-...

 

I have done the general drill but no luck

1) uninstall/reinstall

2) factory reset

3) uninstall Virtual Stream App

 

Only way to make it work is format Windows or use Oculus Quest 2 on another account on the same machine. This is not possible either. Log screenshot from OVRServer_x64.exe

 

abdusamed_0-1624853026084.png

abdusamed_1-1624853033411.png

 

Observation

From the log, it is waiting for a HMD to be connected. When I connect the headset, it find it but later on crashes with this final message. Any idea what might be going on guys? Contacted Oculus tech help, did not get concrete answer.

 

abdusamed_2-1624853158736.png

 

 

 

Computer Specs

ryzen 5 1600

5700 xt

Windows 10

All updated till today.

 

Raw log:

Spoiler

/06 00:05:31.543 {INFO} [xrstreaming] All connection instances terminated
28/06 00:05:31.543 {INFO} [xrstreaming] Creating channel to winusb,2833,ff,89
28/06 00:05:31.554 {INFO} [xrstreaming] Connected participant on transport winusb,2833,ff,89
28/06 00:05:33.430 {INFO} [xrstreaming] oculus_pc_xrs_session_handler_process_invite_request session_type: basic originated_from: pc pid: 5568 transmission_type: USB3
28/06 00:05:33.431 {INFO} [xrstreaming] device productIdx 2
28/06 00:05:33.432 {INFO} [xrstreaming] RemoteHeadset/HEVC not set, Using AVC
28/06 00:05:33.440 {INFO} [RiftDML:ReportingManager] Reporting event 'oculus_etw_usb_event'
28/06 00:05:33.440 {INFO} [RiftDML:EtwReportEventInfo] oculus_etw_usb_event
provider_guid : ETW_PROVIDER_USB3HUB_GUID
process_id : 0
event_id : 183
version : 0
channel : 16
task : 9
opcode : 11
activity_guid : {CB4C547D-6BD0-0000-B279-4CCBD06BD701}
keyword : 4000000000004401
event_specific_payload : fid_UsbDevice = 000053fdca447378, fid_PortNumber = 00000000, fid_UsbdStatus = c0000004, fid_NtStatus = c0000001,

28/06 00:05:33.440 {INFO} [RiftDML:ReportingManager] Reporting event 'oculus_etw_usb_event'
28/06 00:05:33.440 {INFO} [RiftDML:EtwReportEventInfo] oculus_etw_usb_event
provider_guid : ETW_PROVIDER_USB3HUB_GUID
process_id : 0
event_id : USBHUB3_ETW_EVENT_DEVICE_CONTROL_TRANSFER_ERROR
version : 0
channel : 16
task : 15
opcode : 11
activity_guid : {00000000-0000-0000-0000-000000000000}
keyword : 4000000000004001
event_specific_payload : fid_UsbDevice = 000053fdca447378, fid_PortNumber = 00000000, fid_UsbdStatus = c0000004, fid_NtStatus = c0000001,

28/06 00:05:33.440 {INFO} [RiftDML:ReportingManager] Reporting event 'oculus_etw_usb_event'
28/06 00:05:33.441 {INFO} [RiftDML:EtwReportEventInfo] oculus_etw_usb_event
provider_guid : ETW_PROVIDER_USB3HUB_GUID
process_id : 0
event_id : 184
version : 0
channel : 16
task : 9
opcode : 11
activity_guid : {CB4C547D-6BD0-0000-B279-4CCBD06BD701}
keyword : 4000000000004401
event_specific_payload : fid_UsbDevice = 000053fdca447378, fid_PortNumber = 00000000, fid_UsbdStatus = c0000004, fid_NtStatus = c0000001,

28/06 00:05:33.441 {INFO} [RiftDML:ReportingManager] Reporting event 'oculus_etw_usb_event'
28/06 00:05:33.441 {INFO} [RiftDML:EtwReportEventInfo] oculus_etw_usb_event
provider_guid : ETW_PROVIDER_USB3HUB_GUID
process_id : 0
event_id : USBHUB3_ETW_EVENT_DEVICE_CONTROL_TRANSFER_ERROR
version : 0
channel : 16
task : 15
opcode : 11
activity_guid : {00000000-0000-0000-0000-000000000000}
keyword : 4000000000004001
event_specific_payload : fid_UsbDevice = 000053fdca447378, fid_PortNumber = 00000000, fid_UsbdStatus = c0000004, fid_NtStatus = c0000001,

28/06 00:05:33.480 {!ERROR!} [xrstreaming] Unable to get H264 max temporal layers: 11
28/06 00:05:33.480 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 max temporal layers: 11
OVRTime: 880.358471
Time: 2021-06-28 00:05:33 [480:712:800]

28/06 00:05:33.480 {!ERROR!} [xrstreaming] Unable to get H264 fixed slice mode support: 11
28/06 00:05:33.480 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 fixed slice mode support: 11
OVRTime: 880.358497
Time: 2021-06-28 00:05:33 [480:737:800]

28/06 00:05:33.480 {!ERROR!} [xrstreaming] Unable to get H264 num hw instances: 11
28/06 00:05:33.480 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 num hw instances: 11
OVRTime: 880.358509
Time: 2021-06-28 00:05:33 [480:750:600]

28/06 00:05:33.485 {!ERROR!} [xrstreaming] Unable to get H264 max temporal layers: 11
28/06 00:05:33.485 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 max temporal layers: 11
OVRTime: 880.363698
Time: 2021-06-28 00:05:33 [485:940:400]

28/06 00:05:33.485 {!ERROR!} [xrstreaming] Unable to get H264 fixed slice mode support: 11
28/06 00:05:33.485 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 fixed slice mode support: 11
OVRTime: 880.363724
Time: 2021-06-28 00:05:33 [485:965:400]

28/06 00:05:33.485 {!ERROR!} [xrstreaming] Unable to get H264 num hw instances: 11
28/06 00:05:33.485 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 num hw instances: 11
OVRTime: 880.363740
Time: 2021-06-28 00:05:33 [485:981:500]

28/06 00:05:33.487 {!ERROR!} [xrstreaming] Unable to get H264 max temporal layers: 11
28/06 00:05:33.487 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 max temporal layers: 11
OVRTime: 880.366355
Time: 2021-06-28 00:05:33 [488:596:900]

28/06 00:05:33.487 {!ERROR!} [xrstreaming] Unable to get H264 fixed slice mode support: 11
28/06 00:05:33.487 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 fixed slice mode support: 11
OVRTime: 880.366377
Time: 2021-06-28 00:05:33 [488:618:100]

28/06 00:05:33.487 {!ERROR!} [xrstreaming] Unable to get H264 num hw instances: 11
28/06 00:05:33.487 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 num hw instances: 11
OVRTime: 880.366387
Time: 2021-06-28 00:05:33 [488:628:500]

28/06 00:05:33.490 {!ERROR!} [xrstreaming] Unable to get H264 max temporal layers: 11
28/06 00:05:33.490 {!ERROR!} [Kernel:Error] OVR Error:
Code: -6100 -- ovrError_XRStreamingGeneralIssue
Description: Unable to get H264 max temporal layers: 11
OVRTime: 880.368765
Time: 2021-06-28 00:05:33 [491:6:900]

28/06 00:05:33.490 {!ERROR!} [xrstreaming] Unable to get H264 fixed slice mode support: 11
28/06 00:05:33.490 {!ERROR!} [xrstreaming] Unable to get H264 num hw instances: 11
28/06 00:05:33.492 {!ERROR!} [xrstreaming] Unable to get H264 max temporal layers: 11
28/06 00:05:33.492 {!ERROR!} [xrstreaming] Unable to get H264 fixed slice mode support: 11
28/06 00:05:33.492 {!ERROR!} [xrstreaming] Unable to get H264 num hw instances: 11

 

Ryzen 5 1600 5700XT 32gigs
3 REPLIES 3

abdusamed
Level 4

@OculusSupport?

Ryzen 5 1600 5700XT 32gigs

Just reset your gpu drivers back to 21,5. no need to reinstall windows.

 

Grice2011
Level 3

Don't update Windows either or you will have trouble rolling back your GPU drivers - I know that from experience.