09-23-2021 09:19 PM
Im trying to use Oculus link with a cable, it has prevously worked before but now isnt. when i plug the headset into my PC while on the connect your headset page, the continue box quickly flashes blue then blacks out again, so the PC is picking my headset up but the oculus app isnt detecting it? when i put the headset on i get the option to allow the PC access to the headset but that still does nothing. my PC detects the HMD but the Oculus aplication doesnt detect it.
Solved! Go to Solution.
09-25-2021 08:39 PM
i have fixed the problem thanks to Oculus support! you have to disable air link in both the headset and the Oculus software.
In the PC application, navigate to Settings → Beta in the PC app and disable the Air Link toggle. Then, put on your Quest 2 headset, navigate to Settings → Experimental, and disable Air Link.
09-24-2021 04:55 PM
Hello there, thanks for reaching out to us. We see that you are experiencing linking issues. We're here to help! If you haven't done so already, let's try rebooting your device. To do so, click here to follow the troubleshooting steps.
We can also try alternate USB ports for the Link cable, especially after removing any non-Oculus USB devices. Please see the instructions below:
Let us know if this information was helpful. We look forward to hearing from you.
Thanks! 🙂
09-25-2021 05:04 AM - edited 09-25-2021 05:26 AM
Yeah, getting the same issue here. Tried 2 different cables and 2 PCs. No longer getting the Link message pop up.
Have done steps 1 and 2, not 3 - hoping you can fix this via a software update.
Will try my other Quest 2s on Monday.
09-25-2021 08:39 PM
i have fixed the problem thanks to Oculus support! you have to disable air link in both the headset and the Oculus software.
In the PC application, navigate to Settings → Beta in the PC app and disable the Air Link toggle. Then, put on your Quest 2 headset, navigate to Settings → Experimental, and disable Air Link.
09-26-2021 09:52 AM
Yeah, Air Link and Oculus Link are mutually exclusive for some reason. If Air Link is enabled in the headset or desktop (especially headset since the desktop disables Air Link if not used every day), then your Link cable can only be used for charging. Which is odd? I suppose there's a reason for this behavor, but I don't know what it is.
09-26-2021 10:41 AM
Well, I'm sure this wasn't a thing about 2 weeks ago - I've been using Air Link and cabled since Air Link was introduced.
Thanks @Centerlink 👍
09-26-2021 11:45 AM
It's been a thing since Air Link was introduced. I've always had to disable Air Link on both the headset and PC to use my Link Cable for more then just charging.
09-26-2021 12:58 PM
Hey Centerlink, we are excited to hear that your matter has been resolved and we appreciate you sharing the knowledge to the community as well.
03-10-2022 06:12 PM
Yeah, I wish you could use cabled Link when Air Link is enabled
04-17-2022 05:00 PM
Thank youuuu!!! it took me forever to find the solution, really appreciate you ❤️