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Oculus Link

MonsFruitSack
Level 2

When I click add headset it won't connect it only spins around and nothing happens and I know my pc can handle it cause the same day it happened I was playing Pavlov and then the enable link wouldn't come up and I know the cable works cause it still charges my headset but won't connect to my PC how do I fix this problem?

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there MonsFruitSack! We're here to help iron out any Link issues you're experiencing. Here are some things you can try:

  • Ensure you're plugging into a USB C port.
  • Ensure your GPU and Oculus drivers are up to date.
  • Repair the Oculus PC app by following THESE instructions.
  • Confirm your USB power settings by following these instructions:
    • Open Device Manager.
    • Locate your USB ports - Expand the universal serial bus controller section at the bottom of the list. Look for the "USB 3.0/3.1/3.10 eXtensible" items.
    • Right click and select Properties.
    • Navigate to Power Management.
    • Ensure that the options to save power are deselected.
      • Not all of these listings will have these Power Management options, so we can skip and move onto the next item in the list until completed.
  • Check for Selective Suspending by following these instructions:
    • Right-click Start
    • Click Power Options
    • Click Additional Power Settings
    • Click Change plan settings
    • Click Change Advanced Power Settings
    • Find USB Settings
    • Make sure that Selective Suspend Setting is set to Disabled, and not Enabled.

 

If you need more help past this point, please send us a PM or click HERE to contact us by email or chat. We'll work this out together. Thanks!

OculusSupport
Community Manager
Community Manager

Hey there! We want to check in and see if Oculus Link is now working properly for you. Let us know if we can help in any way.