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Oculus Quest 2 Having issues

Puglo._.Escobar
Level 2

So, I startup my quest 2 after a week with my dad. i come back and when I get on, all my apps are gone besides settings and help, I can't access explore, the browser, or oculus store. The Wi-Fi is fine. My account is fine. This all started Thursday night and its Saturday morning. I try to see if it's working. nothing. I do a factory reset. it comes up with a screen saying no command and the little android dude with his stomach open. I have no clue what to do. Does anyone know what might be the issue?

 
1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, I understand how confused and frustrated you must be with this situation. Please allow me to ease some of that concern for you. If you wouldn't mind Private Messaging us. So that we can gather some information from you and look into them further. We here at Oculus want you to be able to game comfortably. Also, you can entire a support ticket here https://support.oculus.com