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Oculus Quest 2 defect?

Henning_crs
Level 2
Hey,

I have the problem that after an update of my Quest 2 the screen does not work anymore. Connecting the glasses to the app/PC works so far, but the screen remains black. A factory reset didn’t work either. I also do not enter the boot menu, because the glasses are not at the push of a button, but some time after. Plus, I lost the bill.

Can someone help me?

Thank you in advance
1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there, Henning_crs!

 

Your Quest 2's display screen remaining black after a device update is a huge hinderance when trying to enjoy the virtual world. I know how frustrating this can be when trying to use your device for fun. Don't worry, we're here to help.

 

Thank you for providing a list of the steps you've taken to troubleshoot your device.

 

Since this seems to be a situation that'll need more attention, please submit a ticket to our Support Team here.

 

Enjoy the rest of your day!