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Oculus Quest 2 guardian floor bug.

echo_sonic_x
Level 3
Floor level in games with the oculus quest 2 is NOT correct and makes a huge problem in all games. I find I am about 10cm off from my real height (to tall) and makes gameplay not work in most games correctly. Beat saber notes appear too low and you have to eyeball both a floor offset and manually set your height to fix the notes. It doesn't feel 100% right and you can't judge proper height or depth due to the platform not having texture for you to perceive depth. 

In 11 table tennis you can set the floor within the game (same as you do with the guardian) and it visually shows the difference between floor height and real height.

A lot of users are having this issue and setting controller on the ground does not behave as expected when setting guardian. It's hard to tell that it's wrong until you play games and many are probably not sensitive to the issue. 

Is this due to the new cameras having a different focal length and this just needs a calibration?
85 REPLIES 85

M.Rudolf
Level 2

I need to turn off Guardian - yet - I can't find Developer Mode to do this. I don't care about tracking or Guardian when I'm sitting in a racing sim chair. I truly believe this causes the headset to "blank" out - yeah - during a race. 

I finally got the main update 34 and it did in fact fix the guardian floor level bug. Like last time, nothing but that worked. 

ishming
Level 3

Version 34 seems to have fixed my problem.   FYI:  Leave the headset ON, leave it charging, leave it near a wi-fi access point!  "Check for Updates" doesn't work!  It's gotta do it alone.  

 

Finally a couple of days ago, I checked the version and magically I was upgraded.  

 

I was always turning the headset off so that it would charge faster.  

 

The more you know....  Hoping the floating floor problem is gone for good!!  

Legend! This worked a treat. So it definitely looks like my issue was identical to yours. The floor level was reset into a "bugged / incorrect" state while I was playing around with hand gestures and this resetted it back to normal.

 

THANKS HEAPS!

rostislaff
Level 2

I’m having the same issue. When I place one or both controllers on the floor, after I start to get up, the controllers loose tracking and the game sees them about a foot higher than their actual location on the floor. At some point the floor starts moving with the headset 

I have the same issue and it was my thought that direct lighting and bright reflections cause the cameras to glare out, causing guardian and other sensor issues.  When I tried to use on a cement floor my guardian issues started, and I think it was due to the ceiling lights reflecting off the glossy floor.  From what I have read the best light is indirect or ambient light.  A few lights with shades is better than a bright overhead light.  I have not tested yet, but the symptoms match... and when I moved back upstairs to a normal floor the issue went away after a while.