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Oculus Quest 2 not connecting to school wifi network

Level 4

It shows the headset and controllers, has saved the school wifi, but it still shows a lock on it won't connect.   I also is asking for 

authentication error
asks for 
  • EAP Method
  • Phase 2 authentication
  • CA certificate

Oculus Community Manager
Oculus Community Manager

Hey there, Kentga67! Thank you for contacting Oculus Support. I see you are having some issues connecting to your WiFi. It seems as though, since you are connected to a school WiFi, that Oculus and/or Facebook are blocked on the server. This is usual with most school and business WiFi's since it is a social brand! We would recommend you reach out to your IT Team to ensure that they aren't blacklisted or otherwise blocked. 



I can use facebook from my school computer and I was able to install the Oculus app on my computer also.  But I just sent a email to my tech support to check on it.  Trying to setup a Rift too but waiting for new batteries for the handset - but it did recognize FB on that computer also.  Hopefully we will get the Rift to work tomorrow

Oculus Community Manager
Oculus Community Manager

Hello! Yes, it seems like its a system-wide block for the sites, and your computer is excluded for some reason. Please let us know if you have any complications after the conversation with your IT Team!