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Oculus Quest 2 not loading (almost) anything anymore

paulgruber
Level 2

I'm really stuck and frustrated. My Oculus Quest 2 doesn't seem to be able to load apps no more

for example:

 

exploring entertainment -> immersive stories don't load ... only the dots 

 

YouTube VR : it says "device update in progress" (even though it is the lates version)

non of the apps are loading

 

I tried even factory reset 3 times, but that didn't solve the problem

 

 

 

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there! 

 

We heard one of our gamer friends is having trouble, so we are here at your service! We see you aren't able to use your headset due to your apps not loading up anymore. We really appreciate you for sharing the details as well. 

 

Let's get straight to it! First we would like to make sure you have the latest operating system [ v43 ]  running on your headset. If you have already updated your headset then let us move on with the next step. 

 

At times our gamers can run into this issue when they're logged into another device or source. Please make sure that you haven't logged into your gaming account or Facebook account on another device. Once you are able to confirm this, we advise that you open up your Meta verse mobile app and open up an app/game from there. If this issue is still occurring then let us not give up there are few steps we will work on. 

 

The next option we will work on is signing out and signing back into your account. This process is simple but this helps in a way refresh the app just incase there maybe a glitch. You can also uninstall and then reinstall your app as well. Once you have uninstalled the app, we advise that you restart your device to help clear any internal errors, then proceed to reinstall the app on your device. 

 

We know this is a lot of steps to work on, rest assured we will be here to work one- on- one with you. No questions asked. You can reach out to us via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Hope to hear back from you soon! 

OculusSupport
Community Manager
Community Manager

Hello! 

 

We're here to check in with our friend. You brought to our attention that your headset is currently not loading up. We wanted to know if you're still experiencing this issue, if so please don't hesitate to update us. 

 

Always here to help!