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Oculus Quest 2 unable to load profile.. Waste of money.

2nd time Oculus headset not able to see profile. Followed all directions, such as connecting to mobile app and resetting wifi, etc. Procedures, worked over a month ago when the system  update broke my headset. However, this time the system update made sure that nothing is resolving the connection issue. Wi-Fi connection has been reset, device recycled. Headset can be see on mobile app. Still the headset is not loading the profile or any other apps.. Meta has become nothing but a nightmare.. I see a class action suit on the horizon. Buy product and product becomes a useless paper weight. Maybe it will work. Oh.. Actually, It doesn't work.