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Oculus Quest Not turning ON and not charging

chinababu_kalak
Level 2
While I was watching a movie in bigscreen vr my Oculus Quest suddenly switched off and it is not turning on. When I try to charge the Quest it is not charging. I tried pressing Power button for 30 seconds, pressing power and volume (-) for 1-2 minutes but no change in the condition.
Someone please help.
Thank you
2 REPLIES 2

johnAreed
Level 2
Happened to mine on the 2nd day I owned it. I took it back and they gave me a new one.

chinababu_kalak
Level 2
Thank you for the response. Did they identify what's the actual problem?
Did they replace Headset or Entire Bundle? 
When I reached Oculus support they asked me to return it and promised me replace it with a refurbished one. 
Is it okay with refurbished one?