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Oculus Quest Operating System Not Updating

Level 2
We have to Oculus Quests.  One has updated to the new look (for example it has the 9 dots for the "library" button) but the other still is the old look where it says Home, Library, Store, etc.  I cannot get it to update and it says there are no updates.  What might I be missing?

Oculus Community Manager
Oculus Community Manager
Hi @mshoutoculus1 Please make sure the Ques is left powered on (connected to the charger) and left idle for 2-4 hours well connected to the internet, afterwards it should hopefully see a update option. If no update option, you can also factory reset the device but this will remove all games and data from the device. Otherwise, feel free to create a support ticket with us here. - Clint