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Oculus Quest screen shows the 3 dots, Oculus Logo, and plays audio. Afterwards, always black.

JStrike117
Level 2
When turning on my quest it plays its normal loading sequence of dots and the logo and the audio, but then the screen is only black and I can't see controllers at all either. I have factory reset it 6 times - three from my phone and three using the volume buttons. It happened after I was wearing the quest and using the passthrough system when it is looking for a guardian setup. (was using this to test if I could go a whole day wearing the headset)  the screen turned black and I had audio still and the battery was still about 30% according to my phone. I can't find a fix anywhere and the resets do not help. Does anyone know what to do?
2 ACCEPTED SOLUTIONS

Accepted Solutions

h.r.gargi
Level 7
Since you already did a factory reset I would suggest to try to get a replacement. 
German Oculus Quest / Go / Link Facebook Group ... join us
https://www.facebook.com/groups/oculusquestgermany/

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h.r.gargi
Level 7
If it is Amazon contact them via chat. I am sure they will help you out. But keep in mind the device is out of stock until February. 
German Oculus Quest / Go / Link Facebook Group ... join us
https://www.facebook.com/groups/oculusquestgermany/

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5 REPLIES 5

h.r.gargi
Level 7
Since you already did a factory reset I would suggest to try to get a replacement. 
German Oculus Quest / Go / Link Facebook Group ... join us
https://www.facebook.com/groups/oculusquestgermany/

View solution in original post

Piperye
Level 4
Same thing happened to me, it was working fine, then suddenly this problem, then I noticed, if I pressed the unit against my head, the screen lit up,  it turns out the problem was the silicone cover I had installed over the face pad, I think it was somehow interfering with the sensor in the head unit, I removed it, and it hasn't happened since.

JStrike117
Level 2

h.r.gargi said:

Since you already did a factory reset I would suggest to try to get a replacement. 


How would I send in my Oculus Quest to have them review it? I purchased it through Amazon and I have owned it for just over two months now so I don't think I can send it back to amazon. Where should I go?

h.r.gargi
Level 7
If it is Amazon contact them via chat. I am sure they will help you out. But keep in mind the device is out of stock until February. 
German Oculus Quest / Go / Link Facebook Group ... join us
https://www.facebook.com/groups/oculusquestgermany/

View solution in original post

MagnusHorn
Level 3

For me the problem is solved! It was the new silicon mask/face eye, I put on and that obscured the « presence detector » that turned off the screen thinking I wasn’t wearing it.