cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Software install problem

Pietsaman
Honored Guest

After selecting a profile picture in the setup i go to a grey screen.
I have tried to reinstall the software without any luck.

This is the screen i got when trying to proceed the setup.

app.PNG

47 REPLIES 47

This is a possible solution:

 

https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/8...

 

 

I managed to install the Oculus app using this fix, however the Quest 2 cannot be added as a new device. You need to update the Oculus app. 

 

After updating the Oculus App everything is working! 

SomeoneCalledDavid_0-1616798321599.png

 

This is a possible solution:

 

https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/8...

 

 

I managed to install the Oculus app using this fix, however the Quest 2 cannot be added as a new device. You need to update the Oculus app. 

 

After updating the Oculus App everything is working! 

hellsvien
Explorer

I can confirm that the post that @SomeoneCalledDavid posted worked. I downloaded the Google Drive RAR folder and extracted the contents into my support folder in my Oculus folder and it WORKED!

Thank you so much!

Terminal-Velocity
Honored Guest

same issue with the rift s i just got today

moses.golden.999
Honored Guest

Literally just got mine today and i have the same problem just bought a bunch of vr games i cant even play.. safe to say im pissed.

I found a fix that works. Idk if it's a permanent fix, but the app started working.
Here's the fix: https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/td-p/...

baconcreepy
Explorer

seems like a responsible company would just roll back the software to the last patch til they fixed it, instead of outsourcing the task for their customers.   just bought it today and im not impressed in the slightest so far.

ben.ingermann
Honored Guest

It's affecting Rift CV1 as well

nnixon4_
Protege

Same, seems to have only became a problem in the past few days, new update broke something maybe? 

nnixon4_
Protege

Are they going to say anything about it? If they have, where?