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Oculus Software install problem

Pietsaman
Level 2

After selecting a profile picture in the setup i go to a grey screen.
I have tried to reinstall the software without any luck.

This is the screen i got when trying to proceed the setup.

app.PNG

43 REPLIES 43

This is a possible solution:

 

https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/8...

 

 

I managed to install the Oculus app using this fix, however the Quest 2 cannot be added as a new device. You need to update the Oculus app. 

 

After updating the Oculus App everything is working! 

SomeoneCalledDavid_0-1616798321599.png

 

This is a possible solution:

 

https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/8...

 

 

I managed to install the Oculus app using this fix, however the Quest 2 cannot be added as a new device. You need to update the Oculus app. 

 

After updating the Oculus App everything is working! 

hellsvien
Level 3

I can confirm that the post that @SomeoneCalledDavid posted worked. I downloaded the Google Drive RAR folder and extracted the contents into my support folder in my Oculus folder and it WORKED!

Thank you so much!

same issue with the rift s i just got today

Literally just got mine today and i have the same problem just bought a bunch of vr games i cant even play.. safe to say im pissed.

I found a fix that works. Idk if it's a permanent fix, but the app started working.
Here's the fix: https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/td-p/...

baconcreepy
Level 3

seems like a responsible company would just roll back the software to the last patch til they fixed it, instead of outsourcing the task for their customers.   just bought it today and im not impressed in the slightest so far.

ben.ingermann
Level 2

It's affecting Rift CV1 as well

nnixon4_
Level 4

Same, seems to have only became a problem in the past few days, new update broke something maybe? 

nnixon4_
Level 4

Are they going to say anything about it? If they have, where?