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Oculus Software install problem

Pietsaman
Level 2

After selecting a profile picture in the setup i go to a grey screen.
I have tried to reinstall the software without any luck.

This is the screen i got when trying to proceed the setup.

app.PNG

43 REPLIES 43

How did you get it to install? I've been stuck trying to get it to install for about 3 hours now. I've tried literally every fix other than reinstalling my OS. 

I just kept trying it and eventually got an email form oculus support (after I’d contacted) saying that they’d fixed the issue, it worked fine after that

I will stay posted for a response from Oculus. Thank you!

Have you tried PC programm > setting > beta > retstart Oculus?

 

That worked for me.

 

You could download the support folder,  rename the Old support folder support.com install the new support folder and see if that works for you. If not it's easy to revert, you just need to be aware that at the folder is quite big so you need to make sure you have enough space.

 

Mine now connects and updates.