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Oculus charges and screen shows 100 percent status, but wont power on

Level 3

I've had my quest 2 for about a month now. Last time I used it, it was at 30 percent. I turned it off and put it to charge. Later when I tried to power it on nothing happens. I've pressed and held power button for as long as 90 seconds various times to no avail. Tried the vol down and power combo and still nothing. When I plug the charger the screen turns on and shows charge status but nothing else. Any ideas? I've already put in a ticket but maybe there's someone out there that knows something I haven't tried?