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Oculus quest 2 freezing when unplugged, and keeps looping the logo

RubenFrias3446
Level 2

So when I start up the oculus without the charger, it loops the logo then turns off and on multiple times, and when I have my charger on it turns on it's just when I unplug it, it freezes then turns off back to the logo and loops 

 

Can someone help me with this please?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there. We hate headsets that won't stay on. Let's see what we can do to help you.

 

Can we please try the following:

  • Try charging the headset at a different power outlet for 2 hours.
  • Try a different charging station for two hours.

If neither helps your headset, please let us know and we'd be happy to investigate further.