06-29-2021 03:55 AM
I put my headset on and started to setup my boundary, when i went to set the floor height, the floor kept moving around with my headset and wouldnt stay put, i tried factory resetting it and it hasn't worked.
07-10-2021 06:16 PM
Did you find a solution? Mine is doing the exact same thing.
07-11-2021 06:22 PM
same for me. Not the first time tho.
When I set the floor height and get up, the floor level rises with me,
Tried bot restarting, turning off, factory reset and the problem still continues.
07-11-2021 10:43 PM
Same, sigh. Everything just seems to go back to RMA...
11-05-2021 03:18 AM
Yes I have a similar issue. Tried factory reset, new 1.5v batteries in controllers, using hands insetad of controllers. Every time the floor just comes up with me. Even tried placing my own head on the floor and clicking proceed. No dice.
11-05-2021 05:38 AM
Hey I think I solved it... are you in a room with shiny floors and sunlight? Even if its not very bright, I think that was doing it. The next day I had the blinds closed and its been working fine since then.
11-29-2021 06:29 AM
Just great!! The factory reset didn't fix it? I have games that keep going in circles and I can't play them I thought deleting them and reinstalling them or updating them would fix it but it didn't. So I thought about factory resetting it.
11-29-2021 06:30 AM
Ok thank u I'll try that. But what about the games going in circles
11-29-2021 06:37 AM
No, my very specific issue at the time was that the floor wouldn't stay pinned in place, so I had issues with EVERY app floating around. If you only have certain apps spinning that sounds like something else. For me, resetting didn't solve anything but I don't think it was a headset issue.
11-29-2021 11:02 AM
Hey there ginger.witcher, we appreciate you reaching out about your guardian not tracking correctly! We definitely understand how important the guardian is to the experience, we'd love to help you get back to gaming!
We've included some troubleshooting below so we can get to the bottom of why this is happening.
Once we can rule out lighting or the play space being an issue, we can narrow down the cause of your guardian not tracking your floor properly. Cheers!