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Oculus quest 2 stuck on black screen

Lumberpickle29
Level 3

My oculus quest 2 is stuck on a black screen. When I turn it on I can see my guardian boundary and nothing else. I can use the volume and see the volume but everything is black. I restarted it (that menu showed up) but nothing happened. I can also walk outside the guardian and passthrough turned on but no menu popped up. I looked up guides for similar issues but nothing worked. Its fully charged and I've tried launching it from the app. I eventually gave up and tried to factory reset it but that menu wouldn't even show up. Please if anyone has a similar problem please let me know. Thanks. 

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Accepted Solutions

Lumberpickle29
Level 3

UPDATE: It actually let me get into the bootloader menu. So I ended up factory resetting and everything seems normal (I'm only on the introduction things) but it sucks because you still lose your progress. I hope this issue gets some kind of patch other than a reset soon. Thanks for all the support!

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28 REPLIES 28

SteveSlays
Level 3

Same does anyone know how to fix this?

LordGraal
Level 2

Same issue. It happened after an Update.

 

I've reset the hedset but not it won't go past the Pairing code. When i put the code it in says it can't find it.

I cant even pull up the factory reset screen it shows an android character and no command

JayCrizzy
Level 2

Same exact issue here. I haven’t factory reset yet because it hasn’t seemed to help anyone. Hopefully a solution is found 

I’m just waiting to see if the oculus devs say anything tommorow before I try to factory reset again.

KLomax451
Level 2

I have the same issue.  I had done an OS update because my beat saber would not load. After the update, it hangs on a black sceen. The only thing visible is the boundary.  I am able to get to the menu to do a factory reset, but not sure that is a good idea.  Hoping some has a fix for this.

Blaz1ng
Level 2

I had the same problem though it happened just now when I tried to log back into an app that I exited out of a few hours ago.

KLomax451
Level 2

I just did the factory reset, and reinstalled everything,  Life is good now. 

maands
Level 2

Same. I was playing and put it down to charge and when i came back it was like this. :(. Guess we will wait and see