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Ordered the Quest keys, but they were cancelled

almiva
Level 2

Hello friends!

We ordered 500 Oculus Quest keys for our game for the discount campaign.

We received them, but after that their status changed to "Cancelled" .

What can be the reason of their cancelling?

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey @almiva! Thanks for reaching out and letting us know about this issue. Not sure what happened but we'd be happy to look further into this with you.

 

We'll need to collect some information to review your account. Can you please send us a PM?

 

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